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Mind the Product

mission statement

Deep dive: Crafting your product vision and mission

Podcast

Connecting fans to creators at Spotify (Dariusz Dziuk, Product Lead, Spotify)

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

Product Design

Product Research

Product Development Process

Product Ethics

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🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

Join us at #mtpcon London in 2025 – mark your calendars

How Google makes AI work at Enterprise scale – Miku Jha (Director, AI/ML and Generative AI, Google Cloud)

5 ways to invent and simplify as an AI/ML product manager

Why teams often struggle with OKRs: A conversation with Jeff Gothelf

Building your own user experience and software stack: This week’s product news

Director of Growth Product at BairesDev. Coach and trainer on the side to product managers and founders. Angel Investor.

Director of Growth Product

Jayson Robinson

<p>What do you do when your customer is not your user ? <a href="https://uk.linkedin.com/in/courtneywylie">Courtney Wylie</a>, VP Product and Marketing at MentionMe, talks to ProductTank London about how to deliver value for all parties by building a business model which aligns with the interest of your users.</p>
<h3>Don’t Keep a Special Swimlane for Client Requests</h3>
<p>You have to be realistic. Some client requests are OK. They pay the bills. But they shouldn’t have their own team or swimlane to work on them. Otherwise you feel the need to fill the swimlane and can end up building features that are not in the best interest of your end users. Make client requests fight for resources with everything else.</p>
<h3>Be Disciplined on Prioritisation</h3>
<p>It can be hard to give equal weight to product development when all your revenue comes from one party and the “Customer is King”. Find a method or framework for prioritisation that is able to take into account the needs of all the different parties &#8211; business, users and customers. At MentionMe, they use ‘Planning Poker’. A cross-functional team get 20 chips each and place their chips on features to get built and if a feature gets enough chips, it makes it onto the roadmap. Find the method that works for you.</p>
<h3>Develop a Business Model That Creates, and Incentivises, Shared Value</h3>
<p>It can be tempting to build features and products because they make you money in the short-term. However, if you can find a way to link value for the end user, and in turn achieving value for the client and therefore your business, it will incentivise the best internal behaviours for product development. Courtney mentioned the new entrant of AirBnb in the travel industry, with their biggest disruption being the monitisation of both ends of the value chain.</p>
<h3>Buyer Personas are Nice to Have, but They Don’t Help Understand the End-user</h3>
<p>When selling a product into businesses, personas help to understand the buyer. However, they don’t help understand the end-users, who are the core users of the product. You have to find a way to conduct research directly with end-users and segment them, as well as your customers.</p>
<h3>Cultivate ‘Special’ Relationships With Certain Clients to Access Their Users</h3>
<p>Getting access to the end-user can be hard when you don’t own the relationship. If you can cultivate great relationships with clients, they may let you access their customers directly. This gives you great access to first-hand research and feedback.</p>

core/freeform

Common transformation pitfalls by Marty Cagan

Using principles to make better decisions faster by Martin Eriksson

How to build for creators by Peter Yang

How to navigate tricky work relationships

Organizing around complex products at the intersection of physical and digital by Matthew Cornford

Scaling Empowered Teams: Advice From Nilan Peiris

Bottom-Up Product Strategy – The State of Product, by Susana Lopes

Testing Business Ideas, by David Bland

How to Connect Your Product Work to Your Top Business Metrics, By Pratima Arora

Atomic Product Strategy, By Rob Hayes

Courtney Wylie – Building Your Business Model When Your Customer is not Your User

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