Sunsetting features is rarely a celebrated milestone in product, but it’s often one of the most critical. In this episode, Roni Ben Aharon CPO and CTO of Craft.io, joins Lily and Randy to share how his team made the tough call to retire a key feature—and what they learned in the process.
Roni walks us through a real-world example of removing Craft.io’s visual spec tool, why trying to compete with established platforms like Figma didn’t make sense, and how they approached the transition with both technical rigour and user empathy. He also explains what happens when a sunset strategy goes wrong, and the lingering costs of keeping legacy features alive.
Key takeaways
Sunsetting is about creating space for more impactful product work.
Features that seem harmless because they’re underused often introduce hidden costs, especially when they complicate onboarding, UX, and development cycles.
Data-related features are the hardest to retire. Plan for thoughtful migration and clear communication with users.
Soft approaches, like “feature starvation,” can backfire and prolong technical debt.
Strong collaboration between product, customer success, and engineering is key to pulling off a successful sunset.
Chapters
0:00 – Why announcing a feature sunset is rarely met with applause
1:58 – What makes sunsetting necessary, and why underused features are a risk
5:01 – How to recognise when it’s time to kill a feature
6:10 – The story behind Craft.io’s visual spec feature and why they let it go
9:01 – Navigating the difficult conversations with users who still rely on a dying feature
12:27 – Handling data migration without compromising user trust
14:04 – A sunset that didn’t go as planned: learning from the feedback portal misstep
22:44 – Managing engineering expectations and avoiding unnecessary rebuilds
24:38 – How sunsetting shapes the way new features are designed
26:11 – Final reflections on doing it right—and why it’s worth it
Featured Links: Follow Roni on LinkedIn | Craft.io | Figma | 'Sunsetting success: How to strategically phase out products in the digital age' feature by Balaji Ananthanpilla and Sabah Qazi at Mind The Product
