In this episode of Product Unplugged, host Mike Belsito sits down with Nimit Bhardwaj, a data product manager at Booking.com, to discuss how his product team faced a high-stakes data quality issue and walked us through the process they used to solve it.
Key Takeaways
Chapters
00:00 – Intro & Meet Nimtt Bardwage from Booking.com
01:45 – The big data quality problem that couldn’t be ignored
04:00 – Root causes: legacy systems, knowledge gaps & migration chaos
06:00 – When 99% data accuracy is a massive risk
08:00 – The two-track approach: tactical + strategic
10:00 – Building a quarantine service to protect financial systems
12:00 – From patch to platform: scaling into strategic change
14:30 – The results: automation, ownership, and 12x improvement
16:00 – What we’d do differently next time
18:00 – Common pitfalls to avoid when dealing with data quality
20:00 – Everyone owns the data
