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Mind the Product

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How to build a companion product and win user trust

mission statement

Deep dive: Crafting your product vision and mission

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

Product Design

Product Research

Product Development Process

Product Ethics

Product Discovery

Product Leadership

Product Management Career

Product Strategy

Stakeholder Management

🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

Join us at #mtpcon London in 2025 – mark your calendars

Connecting fans to creators at Spotify (Dariusz Dziuk, Product Lead, Spotify)

Why teams often struggle with OKRs: A conversation with Jeff Gothelf

5 ways to invent and simplify as an AI/ML product manager

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-24570" src="https://www.mindtheproduct.com/wp-content/uploads/2021/06/Nathan-Kinch-in-postpng.png" alt="Making your products trustworthy - Nathan Kinch" width="755" height="285" srcset="https://www.mindtheproduct.com/wp-content/uploads/2021/06/Nathan-Kinch-in-postpng.png 755w, https://www.mindtheproduct.com/wp-content/uploads/2021/06/Nathan-Kinch-in-postpng-300x113.png 300w" sizes="(max-width: 755px) 100vw, 755px" /></p>
<div id="buzzsprout-player-8755818"></div>
<p><script src="https://www.buzzsprout.com/1797429/8755818-making-your-products-trustworthy-nathan-kinch.js?container_id=buzzsprout-player-8755818&#038;player=small" type="text/javascript" charset="utf-8"></script></p>
<p>You&#8217;ve optimised your product to solve a problem for your users. You&#8217;ve refined the sales funnel, built for scale, and made sure that accessibility is baked in from the start. Great job!</p>
<p>But what about ensuring that your customers can <em>trust</em> it?  We talked with Nathan Kinch, an Entrepreneur and Digital Trust Expert, about the big picture &#8211; and how you can get started on it, today.</p>
<p><b>Featured Links:</b> Follow Nathan on <a href="https://www.linkedin.com/in/nathankinch/" target="_blank" rel="noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/NathanKinch" target="_blank" rel="noopener noreferrer">Twitter</a>｜<a href="https://greaterthanlearning.online/" target="_blank" rel="noopener noreferrer">Greater Than Learning</a>｜<a href="https://www.greaterthanexperience.design/" target="_blank" rel="noopener noreferrer">Greater Than Experience</a> | <a href="https://medium.com/greater-than-experience-design/data-trust-by-design-principles-patterns-and-best-practices-part-1-defffaac014b" target="_blank" rel="noopener noreferrer">Data Trust by Design</a> best practices feature at Medium | Open Data Institute <a href="https://theodi.org/article/data-ethics-canvas/" target="_blank" rel="noopener noreferrer">Data Ethics Canvas</a> | <a href="https://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect" target="_blank" rel="noopener noreferrer">The Dunning-Kruger Effect</a> explained | <a href="https://hemingwayapp.com/" target="_blank" rel="noopener noreferrer">Hemingway App</a> | Donella H. Meadows&#8217; book <a href="https://www.amazon.co.uk/Thinking-Systems-Donella-H-Meadows-ebook/dp/B005VSRFEA?dchild=1&amp;keywords=Thinking+in+Systems+Meadows&amp;qid=1624308434&amp;sr=8-1&amp;linkCode=sl1&amp;tag=nervinenet-21&amp;linkId=e544fd0020fd4909c134e37ac72e2930&amp;language=en_GB&amp;ref_=as_li_ss_tl" target="_blank" rel="noopener noreferrer">Thinking In Systems</a></p>
<p><strong>Discover more:</strong> Visit <a href="https://www.mindtheproduct.com/the-product-experience/" target="_blank" rel="noopener noreferrer">The Product Experience homepage</a> for more episodes.</p>

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Podcast

How to prioritise your work for impact- Nacho Bassino (Product Leadership Coach)

How Google makes AI work at Enterprise scale – Miku Jha (Director, AI/ML and Generative AI, Google Cloud)

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

How to achieve better results by changing your mindset – Connor Joyce (Senior User Researcher, Microsoft)

Product-led growth in action – Partho Ghosh (VP of Product, Uberall)

Using AI in healthcare products – Tetiana Telenczak (Head of Product, Merck Group)

How to improve your relationship with data – Heather Williams (Director of Product, Elsevier)

How Citi is accelerating AI in banking – Tariq Maonah (SVP of Product and Engineering, Citi)

Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo)

Making your products trustworthy – Nathan Kinch

The Product Experience

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