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Mind the Product

Artificial intelligence (AI)

Synthesia becomes the UK’s largest AI product: Lessons for product teams

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Does product management only work for tech and startups?

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🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

The best resources for product managers in 2025

Three amazing speakers to learn from at #mtpcon London 2025

Should you specialize or stay versatile in product?

How GenAI has improved GoDaddy’s product experience – Laka Sriram (VP Generative AI, GoDaddy)

Meta scraps third-party fact checking in favour of community notes

Andres is a freelance writer and digital marketer with a background in engineering and a keen interest in the latest technology advancements. He currently helps tech companies and startups tell their stories by turning their complex ideas into easy to understand material. You can reach out to him on LinkedIn

Andres Phillips

In this <a href="https://www.mindtheproduct.com/producttank-about/">ProductTank</a> Cork talk, <a href="https://www.linkedin.com/in/david-o-brien-5330492b/?originalSubdomain=ie" target="_blank" rel="noopener">David O’Brien</a>, Director of Automation Experience and Centre of Excellence at Dell Technologies, gives insight into the bot workforce, also known as robot process automation. 
Watch the video to see his talk in full or read on for an overview of his key points:
<ul>
<li style="font-weight: 400;" aria-level="1">Automation Experience</li>
<li style="font-weight: 400;" aria-level="1">Changing Footprint</li>
<li style="font-weight: 400;" aria-level="1">Why Product</li>
<li style="font-weight: 400;" aria-level="1">Looking Forward</li>
</ul>
<h2>Automation Experience </h2>
The bot workforce is built around the concept that we can expect that everything that can and should be automated will be automated, rightly or wrongly. Initially, this caused a lot of fear; however, a change has shown how many things can be accomplished and how personnel can do their jobs faster.  
Some examples of what can be achieved with a bot workforce include: 
<ul>
<li style="font-weight: 400;" aria-level="1">Process Automation to replace and assist staff in rules-based processes or repeatable, high-volume manual processes. This includes data entry and scraping, ERP data cleaning, and talent acquisition. </li>
<li style="font-weight: 400;" aria-level="1">Intelligent Process Automation to assist staff with automated data insights, reports and responses as well as complex, multivariable processes that can be improved with targeted insights. This includes natural language processing, investment advice, and automated support through chatbots. </li>
<li style="font-weight: 400;" aria-level="1">Cognitive Computing to replace staff with probabilistic decision-making as well as complex processes with rich, historical databases. This includes customer service bots, predictive data diagnostics, and deep learning. </li>
</ul>
<h2>Changing Footprint</h2>
David highlights some of the benefits of adopting the bot workforce at Dell, including automation benefits for productivity and global teams, increased sales productivity, demand generation, customer care, and financial team benefits in accounting, treasury, and global tax departments. 
By implementing RPA bots, they have reduced costs from maintenance renewals. The bot workforce can aid in shifting away from a traditional water approach towards being more agile and product-led across the entire organization. 
<h2>Why Product</h2>
For product managers, it’s essential to be aware that we are currently at the tip of the spear for digital transformation. The bot workforce can provide rapid prototyping, which will lead to faster innovation. It can free companies from the IT budget lifecycle and offer opportunities for strategic funding and tactical allocation of funds. 
It allows for a user-centric focus on stakeholders as well as continuous delivery and agility to optimize performance and product stability. Ultimately this enables product managers to move faster on their roadmaps and create digital workers to enable automation. 
<h2>Looking forward</h2>
David mentions some potential technologies to look forward to, including increased digital workers, low-code tools, hybrid automation workplaces, and process engineering 2.0. The key takeaways from this talk are that automation technologies continue to improve and can help increase the speed of product delivery, reduce budgets and help make product managers’ lives easier. 
<h2>Enjoy more ProductTank content</h2>
<a href="https://www.mindtheproduct.com/producttank-about/content/">ProductTanks</a> are informal meetups, created by Mind the Product, to bring local product people together and to enable speakers to share amazing product insights. Today we have ProductTanks in more than 200 cities across the globe and there’s probably one near you.
<a href="https://www.mindtheproduct.com/producttank-about/">Learn more about ProductTank</a> – find your local meetup, explore more ProductTank content, see the latest ProductTank news, and discover ways to get involved!

core/freeform

Product Management

Product Unplugged – Episode 1 with Thor Mitchell

It’s the Strategy, stupid – Andrew Martinez-Fonts (VP Product, Honeysales)

LLM workflows for product managers: 3 key takeaways (Niloufar Salehi, Assistant Professor at UC Berkeley) – ProductTank SF

How to survive the next phase of tech – Jonty Sharples (Product and Strategy Consultant)

Transformed: Moving to the product model by Marty Cagan

Product teams in flux – Pendomonium+#mtpcon roadshow: Berlin

AI in practice at Berlin’s leading companies – Pendomonium+#mtpcon roadshow: Berlin

Product teams in flux – Pendomonium+#mtpcon roadshow: Amsterdam

Product teams in flux – Pendomonium+#mtpcon roadshow: London

What’s next for product management in 2024? Nichole Mace (SVP Product and User Experience, Pendo)

Our bot workforce by David O’Brien

Andres Phillips