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Mind the Product

Product Management

An Anthropic report on Claude misuse, Intel restructuring and layoffs: This week’s news round-up

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Why great product managers think like therapists

When your product is not THE product by Emily Tate at #mtpcon London 2025

Spotify invests in non-English audiobooks, new product chief at Trainline: This week’s news round-up

What AI can’t—and shouldn’t—do for product managers

How and when to sunset features – Roni Ben Aharon (CPO, Craft.io, Booking.com, Wix)

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

podcaster

The Product Experience

In this week&#8217;s podcast episode, we speak with Shannon Scott, SVP, Global Head of Product at Airwallex, who shares insights on product leadership, career paths, hiring strategies, and the challenges of building enterprise products.



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Featured links:&nbsp;Follow Shannon on&nbsp;<a href="https://www.linkedin.com/in/scottsj/" rel="noreferrer noopener" target="_blank">LinkedIn</a>&nbsp;|&nbsp;<a href="https://www.airwallex.com/uk" rel="noreferrer noopener" target="_blank">Airwallex</a>&nbsp;|&nbsp;<a href="https://www.linkedin.com/pulse/grow-through-shannon-scott/" rel="noreferrer noopener" target="_blank">Grow with, not through&nbsp;by&nbsp;Shannon</a>



Chapters 



<ul class="wp-block-list">
<li>00:00 Understanding Product Management and Career Paths </li>
</ul>



<ul class="wp-block-list">
<li>06:07 Evaluating Companies and Opportunities </li>
</ul>



<ul class="wp-block-list">
<li>12:01 Hiring Strategies and Team Dynamics </li>
</ul>



<ul class="wp-block-list">
<li>17:55 Challenges in Building Enterprise Products </li>
</ul>



<ul class="wp-block-list">
<li>21:46 Understanding Customer Complexity </li>
</ul>



<ul class="wp-block-list">
<li>24:06 Navigating System Versions and Customer Relationships </li>
</ul>



<ul class="wp-block-list">
<li>26:17 Predicting Market Trends vs. Quick Adaptation </li>
</ul>



<ul class="wp-block-list">
<li>30:05 Learning from Mistakes in Startups </li>
</ul>



<ul class="wp-block-list">
<li>35:53 Creating a Culture of Accountability and Learning</li>
</ul>



Key takeaways&nbsp;



<ul class="wp-block-list">
<li>Understanding the product leads to better outcomes.</li>



<li>Career decisions in startups are reversible.</li>



<li>Belief in the product is crucial for success.</li>



<li>Hiring requires a balance of experience and adaptability.</li>



<li>Reference customers are vital for enterprise success.</li>



<li>Product management skills can be applied in various roles.</li>



<li>Evaluating a company&#8217;s growth stage is essential before joining.</li>



<li>Diversity in hiring brings different perspectives to the team.</li>



<li>Critical thinking is key in product management roles.</li>



<li>Building enterprise products requires understanding complex customer needs. Your customers expect it to be complex.</li>



<li>Building a strong relationship with customers is crucial.</li>



<li>Understanding the intricacies of your product is essential.</li>



<li>Mistakes in startups can lead to valuable learning experiences.</li>



<li>Creating a culture of accountability helps prevent repeated mistakes.</li>



<li>It&#8217;s important to adapt quickly to market changes.</li>



<li>The best products come from deep understanding of customer needs.</li>



<li>Utilizing infrastructure effectively can enhance customer experience.</li>



<li>Communication with customers can lead to better product fit.</li>



<li>A direct organizational culture fosters better outcomes.</li>
</ul>

In this week's podcast episode, we speak with Shannon Scott, SVP, Global Head of Product at Airwallex, who shares insights on product leadership, career paths, hiring strategies, and the challenges of building enterprise products.

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Featured links: Follow Shannon on <a href="https://www.linkedin.com/in/scottsj/" rel="noreferrer noopener" target="_blank">LinkedIn</a> | <a href="https://www.airwallex.com/uk" rel="noreferrer noopener" target="_blank">Airwallex</a> | <a href="https://www.linkedin.com/pulse/grow-through-shannon-scott/" rel="noreferrer noopener" target="_blank">Grow with, not through by Shannon</a>

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Podcast

How to lead product transformation at scale – Jo Wickremasinghe (CPTO, BPP)

Tried and tested AI tools for product managers – Dave Killeen (VP Product, Pendo)

Why product managers are getting fired – Dave Wascha (CPTO and Advisor)

What product leaders can learn from mergers and acquisitions – Vincent Jong (CPO, Dealfront)

How to structure your product org- Trisha Price (CPO, Pendo)

How Duolingo built an AI conversation bot – Zan Gilani (Principal Product Manager, Duolingo)

From Co-op CPO to Co-Founder – Adam Warburton (Co-Founder, Rove)

How to use conflict to solve product problems – Yorai Gabriel (Author, The Innovators’ Drama)

The journey to SVP Product – 3 things to know (Shannon Scott, Airwallex)

The Product Experience